EDUCATIONAL QUALIFICATIONS :
B.E. Electronics - R.A.I.T. , Mumbai University, India.
CRM SKILLS
OVERVIEW :
Energetic and self motivated individual with strong analytical skills
with CRM experience of about 15 Month and an
overall experience of over 10
years in Project Management, B2B Account
Development & Management using CRM, Sales & Marketing etc.
Aspiring for a challenging position as Siebel Consultant/ Configurator..
Technical
Skills :
RDBMS :
ORACLE 8.0
Front End :
V.B. 6.0/ Devl 2000
CRM - Siebel
Project :
1.
Employer : Zen & Art Client Server Computing India Ltd.
Designation : Sr. Siebel Consultant.
From Jan 2001 working as “Sr. Siebel Consultant”. for developing
Project in Siebel2000 for
“Sales
&
Service Enterprise” for
Networking Company – M/s. Zenfinity India Ltd.
Responsibilities :-
Account/Contact/Activities/Calendar/AutoQuote/Forecasting/Competitor/
Service Resolution etc.
·
Managing schedules, interacting with other project managers,
product planning, marketing and collaborating with other software teams in the
company.
·
Configuration and
installation of Siebel Gateway Server,
Siebel Server and Enterprise Server,
Database Server,
Siebel Tools and Siebel Clients.
·
Configuration of Remote Connectivity with
Sales Force Laptops.
As a CRM- Siebel
Consultant I have used the following tools to develop the Project :-
Enhancement/
Development - ( Siebel Tools & Actuate Report ) :-
·
Designing the Business Object Layer & UI Object Layer.- Establishing
Joins, Links , Pick Applet
& MVGs using using Applet designer & View Designer.
·
Business object and Child Object modified Page Tabs, screen Menus,
Importing Bitmaps and
setting up the
Background.
·
Siebel Configuration Manager are used for - Identifying the screens,
which require flexibility
for Customization.
·
Creating and Configuring the Siebel Report using Actuate.
·
Global Report Modifications by changing the Library Component.
·
Master- Detail Report using Multi Business Component and Sub Report.
Enterprise Integration Manager :-
·
Understanding the concept of data loading from Legacy database to Siebel
database.
·
Working on default .ifbfile, Interface Table, Base Table, Interface
Table Mapping , Import,
Export, Delete
& Merge.
Server Component :-
·
Assignment Manager : - Design and
implementation of Assignment Manager based on
Hierarchy, Work Load and Skills of the
Sales Force.
·
Workflow manager :- Developed workflow policies for various workflow
workflow objects
w.r.t. various conditions & actions.
·
Product Configurator :- Used Configuration Designer and created various
Models.
Environment : Siebel 2000,
Siebel EIM, Siebel Assignment Manager, Siebel Workflow Manager,
Actuate Report, VB 6.0, Oracle 8.0 & O.
S. - Windows NT.
2.
Employer : Zen
& Art Client Server Computing (I) Ltd.
Designation : Sr. Siebel
Consultant
As a “Siebel Consultant” involved in Designing, Defining &
Implementation of customized CRM solution in Siebel Siebel enterprise application Ver. 99.5. The job
responsibility involves installation of
server, setting up connected and remote users, customization of sales and service modules as per the
business functionality. Involved in improving the Siebel practice of the firm.
Mentoring new employees in siebel division. . Played a key
decision-maker role in a team of 6 regarding the technical direction of the
application.
SMART SEL CRM /SFA :
Employer
: Invensys India Ltd.
Designation : Manager
Duration : Oct 1999 to May 2000.
Responsibility : At Invensys India Ltd., I was involved as Sales/ CRM Consultant to implement
“SMART SEL”- Sales Force Automation
Software. This SFA is used to Change the Sales
Methodology from Product Based Selling
to Solution - Value - Based
Selling.
The “ SMART SEL” - Sales
Management Software is designed
for Sales & Service Enterprise for
Instrumentation Organisation.
As a Functional Consultant I was involved in designing the Entity Relationship Diagram to incorporate
following features :-
·
Optimum Utilisation of Sales Time and Planning the Sales Method.
·
Identify Problem Area / Solution Model, Qualifying Business Solution
Opportunities.
·
Quote Preparation / Opportunity
Tracking / Online Power Point Presentation.
·
Developing Value Centric Transformation Statement, Value proposition and
value application.
·
Identifying Fox/Champion - Defining Power Authority Map.
·
Mapping Opportunity in Terms of
Solution Offered against Competitors Offering.
·
Strategy Analysis - Solution Strategy, Sales Strategy and Political
Strategy.
·
Service Call Centre.
JOB RESPONSIBILITY :-
· As a Sr. Siebel Consultant, involved in design, Implementation of Siebel Project from
Conceptualisation to execution & handovering the system.
· Techno Functional Training of the Customers on Siebel CRM.
JOB RESPONSIBILITIES :
·
As Western Region Sales Incharge
involved in Planning the Strategy and Optimum Utilisation of resources
by using “SMART SEL” CRM.
·
Functional consultant to implement Sales & Service Enterprise CRM
Software “SMARTSEL” & providing functional training to team members for the same.
·
Studying the existing Process conditions, Benchmarking
the Operating Parameters &
implementing the optimum
Total Plant Enterprise level
Automation Solution based on Return Of Investment / Life Time Services Concept.
JOB RESPONSIBILITIES :
·
Enterprise Level Automation
System Incharge for a Western Region.
·
Project Management , Software Development ,Sales & Customer Support,
Networking of Plant Level Automation.
JOB RESPONSIBILITIES :
·
Project Management ,Software Development, Sales, Customer support,
Networking & Commissioning of Enterprise Level Automation System.
·
Development of System Integrator/ Distributor and Service Centre Network
and Techno- Commercial support for the same.
PROFESSIONAL
ACHIEVEMENT :
·
Project Activity Management for more than 8 Project involving Enterprise Level Automation System for M/s.
Asian Paints Ltd., M/s. Blue Star Ltd., M/s. Alfa Laval Ltd., M/s. Euro Glass
Ltd. etc.
·
Green Belt Certified in TQ - Six Sigma.